What happens to my information?
Water Damage Restoration Privacy Policy for Bartlett, TN
Call about water damage restoration in Bartlett, TN, and an independent local provider in our network answers and does the work. A call may be recorded as you describe the problem; the privacy information below explains how call details are handled.
What happens when I call about water damage?
An independent local provider in our network answers your call and does the work. Riverbend Water Damage is a phone line and local guide for Bartlett and the surrounding area. The purpose of the connection is to discuss the water problem and the work needed. You can explain where water is appearing and what parts of the property are affected during the conversation.
Calls go through our own call-tracking platform. The local professional who answers receives what you say during the call, including the details you give about the water problem and your request for service.
What information is collected during a call?
The call-tracking platform logs your phone number, the time and length of the call, and whatever you say. A conversation about service can involve details you choose to share about the property and the water damage. Those spoken details are included in the call recording.
The call record includes both the conversation and the call details logged by the platform. Avoid sharing payment details or unrelated personal records while describing the water problem.
Are calls recorded?
A call may be recorded through our call-tracking platform. The platform records calls, and each recording covers the whole call. Whatever you say during the conversation is part of that recording.
The recording's length is the duration of the call, rather than the length of time we keep it. Recordings and other call data are kept for as long as needed, as described below.
Who receives information about my request?
Recordings and call data are shared only with the provider who takes your call, with the call-tracking service that runs the line, and when the law requires. The service connection involves sharing your request with the local professionals handling it.
A privacy opt-out does not stop your call from being connected to a provider. You can use the privacy email address to request that opt-out under state privacy laws.
Does the website use cookies or analytics?
The website uses Google Analytics 4, which uses cookies, and Umami, which uses no cookies. Umami is hosted on our own server. These tools count website visits, pages and devices.
The site has no forms, accounts, payments or ads. Reading the local guide and calling the phone line involve different information: the website counts visits, pages and devices, while the call-tracking platform records the conversation and logs call details.
Some pages embed a Google map, and loading it sends your IP address and browser details to Google.
How long is information kept?
Call data, including recordings, is kept for as long as needed. There is no fixed number of days stated for keeping that information.
You can ask about the call information we keep or request deletion by emailing [email protected]. Use that address for questions about retention as well as requests concerning your personal information.
How can I raise a privacy question?
Email [email protected] with privacy questions, access requests or deletion requests. You can also request an opt-out of any sale or sharing of your personal information under state privacy laws. An opt-out never stops a caller from being connected to a provider.
The contact page is the site's listed contact location. For questions about recordings, call details, website analytics or your privacy choices, use the privacy email address above.